Suitable functions and licenses for the individual roles

The division of licenses into viewer, editor and designer offers you simple and transparent pricing.

Cloud solution with certified data center in Germany or USA

SmartProcess uses one of the most secure cloud infrastructures. The application is hosted in a certified data center in Frankfurt (Germany) on AWS. For customers from the USA, the application is hosted in Ohio (USA) on AWS. SmartProcess supports SAML and MS Azure for Single Sign On.

Workflow applications

An editor or designer license is required to use the workflow applications. The workflow applications are preconfigured standard workflows that you can quickly use as proven applications. The applications can be purchased per company. There is no licensing per user.

Complaint Management

Control complaints and claims  as a workflow

Audit Management

Planning and carrying out audits and creating measures.

Skill Management

Manage qualifications and training with qualification matrix.

CAPA Management

Analyze causes and manage corrective and preventive actions.

Risk Management

Evaluate risks and manage measures with a risk matrix.

FMEA

Execution of the Failure Mode and Effect Analysis (FMEA)

Test Equipment Management

Management of test equipment and operating resources with schedule control.

Maintenance Management

Plan and perform maintenance

FAQ

How long is the term of the contracts?

The minimum contract term is 3 months. The contract is automatically extended by a further 3 months in each case, unless it is terminated with one month’s notice to the end of the quarter.

Can the licenses be paid per quarter?

Cloud fees can be billed every three months.

Is a contract for commissioned processing according to Art. 28 GDPR concluded?

Upon acceptance of an offer, a contract for commissioned processing pursuant to Art. 28 GDPR (General Data Protection Regulation) is automatically recognized and agreed upon as a supplement to the terms and conditions.