Suitable functions and licenses for the individual roles

The division of licenses into viewer, editor and designer offers you simple and transparent pricing.


Licensing is per user. You can use different license types in your company.


Read access to:

  • Published processes and documents
  • Organizational chart
  • Knowledge base, news and reports

Other functions:

  • Comment and send feedback
  • Participate in approval workflows
  • Enter key figures
  • Starting workflow cases (editing with editor license)


All functions of the Viewer plus:

  • Edit workflow cases and tasks
  • Action Management
  • Apply workflow applications
  • Edit knowledge base
  • Edit catalog entries
  • Create and edit documents


All functions of the Viewer and Editor plus:

  • Model processes
  • Create process descriptions
  • Model workflows
  • Design workflow forms
  • Edit organizational chart
  • User and application administration

Single Sign-On via MS Azure and SAML 2.0 are supported for the cloud solution.
Synchronization of users and the transfer of organizational units is possible from MS Azure Active Directory (AD) with the cloud solution.


How long is the term of the contracts?

The minimum contract term is 3 months. The contract is automatically extended by a further 3 months in each case, unless it is terminated with one month’s notice to the end of the quarter.

Cloud fees can be billed every three months.

Where is the data hosted?

SmartProcess uses one of the most secure cloud infrastructures. The application is hosted in a certified data center in Frankfurt (Germany) on AWS. For customers from the USA, the application is hosted in Ohio (USA) on AWS.
Learn more about hosting with AWS

Is a contract for commissioned processing according to Art. 28 GDPR concluded?

Upon acceptance of an offer, a contract for commissioned processing pursuant to Art. 28 GDPR (General Data Protection Regulation) is automatically recognized and agreed upon as a supplement to the terms and conditions.