Discover how SmartProcess improves your processes

SmartProcess supports you in process management, quality management and workflow automation

Model processes easily
Model processes easily
Automate the process
Automate the process
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More than 500 companies and 150,000 users use SmartProcess

The smart solution for process management, workflow management and quality management

The user-friendly software supports the digitalization of processes.
Discover the wide range of functions for process modeling, documents, process automation and quality management and improve your processes with SmartProcess.

Process management

Model processes, manage documents and publish them with an approval workflow.

To processes and documents
Workflow automation
Design workflows with input masks and automate processes, tasks and forms as a workflow.
Workflow automation
Quality management

Solutions for processes, documents, complaints, audits, CAPA, risks, test equipment and qualifications.

To QM solutions

What our customers say

  "With CWA SmartProcess, we have achieved improved transparency and automation in our processes. The workflow functions - in particular the dynamic process adjustments - convinced us."
"With CWA SmartProcess, we have achieved improved transparency and automation in our processes. The workflow functions - in particular the dynamic process adjustments - convinced us."

Mathias Bündgen, Processes and Systems Rewe Group

  "CWA SmartProcess met our requirements perfectly. The system is very easy to use and the ideal tool for the transition to ISO 9001:2015."
"CWA SmartProcess met our requirements perfectly. The system is very easy to use and the ideal tool for the transition to ISO 9001:2015."

Sebastian Schöttler, Quality Management Saacke GmbH

"After thorough research, we opted for CWA SmartProcess because we were convinced by the successful combination of process management and automation of processes as workflows. We are very satisfied with the introduction. CWA SmartProcess is easy to use."
"After thorough research, we opted for CWA SmartProcess because we were convinced by the successful combination of process management and automation of processes as workflows. We are very satisfied with the introduction. CWA SmartProcess is easy to use."

Sebastian Osl, Head of QA / R&D and Logistics Maestrani Schweizer Schokoladen AG

Digital processes and optimal
Quality processes

SmartProcess is a BPM software for the following topics:
process management, workflow automation and quality management.

You can visually model and document processes using BPMN notation in the BPM software. The workflow functions allow you to optimize and automate your processes and quality procedures. SmartProcess is your key to digital processes.

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Standard workflows for many use cases

Many workflow applications are available specifically for quality management and approval processes, which quickly improve your processes as tried-and-tested standard solutions.

You can manage complaints as a workflow and automate processing. The standard workflow is flexibly customizable and the input masks are easy to design.

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From audit planning to audit execution, SmartProcess guides you through the system. The mobile web app and the integrated control of measures complete the audit application.

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With SmartProcess, you can easily distribute tasks and actions and control them automatically as a workflow. All tasks are displayed transparently and can be flexibly evaluated.

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Skills management
Skills management

SmartProcess helps you manage training and qualifications. Qualifications are displayed via a qualification matrix and reports.

More about skills management
Risk Management
Risk Management

With SmartProcess you can identify, evaluate and assess risks. Integrated action management is available to reduce risks.

Learn more about risks
Test Equipment Management
Test Equipment Management

SmartProcess supports you in the management of test equipment. Test dates are automatically monitored and test orders are created.

Learn more about test equipment

Where does SmartProcess support your work?

When setting up an integrated management system
SmartProcess supports companies in establishing an effective integrated management system. In addition to the functions for process management and quality management, SmartProcess enables the automation and control of processes with workflow functions. The ISO 9001 standard is optimally supported.
Creation of process maps, processes and documents

SmartProcess makes it easy to create and publish process maps, process descriptions, documents, key figures and risks. All the information required for process management and quality management can be displayed very easily.

Processes can be modeled and process descriptions generated directly via a browser. The BPM software automatically displays its assigned processes to the user and informs the user if a process has changed. A graphical version comparison allows users to quickly identify changes to a new process description. The software therefore always ensures that users are working in accordance with the valid documents.

Documents can be edited directly via check-in and check-out. The document management functions offer convenient document management.

The BPM software also automatically shows which standard requirements are covered by which processes. If a new process or document is published, a read confirmation is automatically requested from the process participants.

For the automation of processes

In the automation of processes you can also automate the processes as a workflow. This makes process documentation dynamic and optimizes your processes.

With workflow control, SmartProcess also enables the automation of unstructured electronic processes that are currently based on emails or decentralized task lists. In addition to workflow-based process control for tasks and forms, SmartProcess offers further functions such as e-mail integration, escalation management and reports to optimize business processes. Processes can be defined in a user-friendly way with the web-based user-friendly to define. By controlling processes, you reduce costs and improve processing times.

In quality management for complaints, audits and qualifications

The BPM software offers comprehensive support in quality management and helps with
the processing of complaints, audits and qualifications.

The software enables companies to manage complaints efficiently in complaints management. They can record complaints, process them in teams as a workflow and analyze them. This helps to improve quality and increase customer satisfaction.

In audit management, you can use SmartProcess to plan, carry out and document audits. SmartProcess offers workflow-controlled action management for improvements.

In qualification management, SmartProcess helps you to manage employee qualifications and training.

Improve your processes!
Test SmartProcess.

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