Maintenance Software SmartProcess

SmartProcess supports you in the central planning of maintenance. The workflow controls the maintenance orders automatically.

Plan, monitor and carry out maintenance easily with a workflow

As maintenance management software, CWA SmartProcess offers the option of creating a maintenance plan from maintenance orders for a wide variety of objects and machines and having these carried out on schedule. The results of the maintenance work are clearly documented and can be monitored and evaluated at any time.

Automated notifications mean that maintenance work can always be carried out on time in the maintenance software.

The web-based application provides access to planned maintenance and its results at any time and from anywhere. The intuitive operation of the workflow enables structured maintenance management.

Guided workflow control for planning and processing maintenance work

The standard workflow in the maintenance software can be used immediately. The workflow guides the user through the creation of an object and the associated maintenance and maintenance orders. Each maintenance task can be planned individually, for example on a one-off or recurring basis. As soon as maintenance is due, the person responsible is automatically informed of the maintenance to be carried out in the maintenance management software and can document the maintenance result in the process. In this way, a detailed overview of all maintenance work already carried out and planned is possible at any time.

As maintenance software, SmartProcess offers the option of customizing the workflow with the Process Designer as required. And the input forms can also be flexibly adapted to your needs.


Recording and processing maintenance

Maintenance can be created intuitively and quickly in the form of maintenance orders in the SmartProcess maintenance management software. Editing is carried out in the web-based software via any web browser. One-off and recurring maintenance can be planned.

A frequency is defined for recurring maintenance, which ensures that the user is automatically informed by e-mail when maintenance is due. The person responsible in the maintenance software can be an internal department or an external service provider. The external service provider is given access to the form in which he can document the maintenance result via the notification of the upcoming maintenance.

The workflow in the maintenance management software thus automatically documents the result in the maintenance.


Clear activity list in the maintenance software

In the activity list, all planned and performed maintenance is clearly displayed in the form of a maintenance plan in the maintenance software. The display of the activity list can be flexibly adapted to the user’s needs so that an overview is always maintained. The list shows when the last maintenance was carried out and the result of the maintenance. If required, the maintenance plan can be exported or printed directly from the process in the maintenance management software at any time.


Mobile Web App

Maintenance objects and the associated planned maintenance and maintenance orders can also be viewed or edited at any time via the mobile web app. As maintenance software, SmartProcess also offers an optimum user interface on mobile devices for monitoring maintenance or documenting maintenance results, for example. For example, it is sufficient for an external service provider to open the email with the maintenance request on their mobile device and enter the maintenance result directly after maintenance has been carried out. If required, any number of photos or attachments can also be added to the maintenance management software via the web app – it couldn’t be simpler.

You have an overview of all maintenance work on the move and in the office with SmartProcess maintenance management.


Extensive evaluations

CWA SmartProcess has extensive evaluations for maintenance management. It can be evaluated according to each form field and according to various criteria such as number, processing time and category in the maintenance software. You can also create standard reports very easily in the maintenance management software and generate them as PDFs, for example.



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