QMS Software SmartProcess (Quality Management Software)
Create processes and documents - automate processes with workflows in the QM software
SmartProcess is the tried-and-tested solution for quality managers who want to make their quality management processes more efficient and map them digitally. The powerful QMS Software combines functions for process management, quality management, complaints management and workflow control in one central tool. With SmartProcess, you can model company processes intuitively and make them available to employees in a structured manner. The integrated document management ensures transparency and traceability. Automated workflows allow you to process measures, complaints or approvals more efficiently – and ensure compliance with your quality requirements. SmartProcess actively supports you in the implementation of relevant standards such as ISO 9001, ISO 14001 or ISO 13485. We provide you with tried-and-tested sample processes for these standards – ideal for companies that want to set up or improve a standard-compliant and agile quality management system.
Work even more efficiently now with SmartAI
SmartAI is the intelligent AI extension of SmartProcess.
The AI chatbot searches processes, documents, wiki and help articles – and provides you with precise answers to your questions. SmartAI takes access rights and data protection into account at all times so that you only see what has been approved for you by the system. This saves you time when searching for information and increases quality in your company at the same time.
SmartProcess as software for quality management at a glance
Transparent process maps
In the QMS software SmartProcess, you can display your main processes transparently in a process map. These processes are automatically linked to the underlying processes. In the process maps of the SmartProcess quality management software, correlations become visible and the understanding of continuous process flows is improved.
Process modeling and easy access to published process descriptions
You can model operational processes easily and consistently with BPMN notation in the quality management software. The BPMN notation with its swimlane representation provides a very good overview of the processes and responsibilities. With SmartProcess, you have many options for improving your process structures. The processes can be described completely and user-friendly with the QMS software.
In the quality management software, you can define key figures, record and evaluate actual values. The target/actual comparison is displayed transparently using charts and a traffic light display.
A major advantage is the personalized view of the published process descriptions. This allows users to see their relevant processes and be informed about changes. The QMS software also provides functions for managing the organization chart.
Manage documents and publish them with an approval workflow in the QMS software
As a modern quality management system, SmartProcess offers comprehensive functions for the structured management and approval of quality-relevant documents. You can create your documents centrally, edit them directly in the system via Check In / Check Out and publish them as part of a traceable approval workflow. Integrated versioning ensures transparency and traceability. Validity periods can also be easily controlled – you are automatically notified when they expire. The QMS software also supports the consistent linking of multilingual documents, which is particularly important for internationally operating companies.
SmartProcess ensures that all documents automatically receive a unique document number and therefore meet traceability requirements and standards such as ISO 9001. Personalized and role-based, every user in the quality management system has quick access to the content relevant to them. With SmartProcess, you can noticeably improve your document control and lay the foundation for permanently high quality in your QMS – supported by efficient digital tools.
Reading confirmation with knowledge questions - check comprehension
With the QM software, you can add specific knowledge questions to read receipts to ensure that process knowledge is really understood and not just acknowledged. The read receipts can be triggered automatically by the approval workflow when new processes and documents are published. You can also request a read confirmation with knowledge questions from new process users at any time.
Get to know SmartProcess - free of charge and without obligation
Audit, measures, test equipment, CAPA and risk management in quality management
SmartProcess offers standard workflows for audits, measures, test equipment, CAPA and risk management. A central questionnaire is available for planning audits. The questions can be answered quickly and easily in the web-based application or in a mobile web app. In the quality management software, you can create a measure directly when a finding is made.
The centralized and integrated control of measures in the QM software enables targeted quality improvements. You can use the workflow functions to flexibly design the input masks and the processing sequence. Extensive evaluation functions for improvements are available for the measures.
Further information on the topics of measures, CAPA, test equipment, FMEA and risk management on the solution pages:
Process complaints as a workflow
Complaints and grievances can be processed easily and in a controlled manner with the QM software. You can flexibly adapt the complaints process in the Workflow Designer to the requirements of your company and existing standards. Input masks can be individually defined to ensure structured and standard-compliant processing. Standard workflows allow you to get started quickly and support an effective QMS.
In the quality management software, you can create targeted measures to improve the quality of complaints. The integrated e-mail functions allow you to send messages to customers or suppliers directly from a complaint. Incoming e-mails are automatically assigned to the corresponding cases – an efficient tool for seamless documentation and processing. SmartProcess also offers extensive analysis functions with which companies can continuously improve their processes, products and the entire QM system – tailored to company-specific requirements and legal specifications.
Recognize training needs and plan qualifications and training courses
You can easily and transparently identify training needs with the QM software. You can create a qualification profile for each employee, in which you can clearly view all qualifications and certificates. The qualification matrix also provides a very good overview. You automatically see the employee’s assigned processes and documents in the qualification matrix. You can simply confirm with the employee whether they are qualified to carry out the processes. For new work processes and documents, employees can also confirm themselves whether they have read the process descriptions and documents. The quality management software also offers numerous functions for training planning and implementation.
Workflows offer numerous possibilities in quality management software
With the SmartProcess QM software, you can flexibly automate today’s manual processes. You can carry out processes and approval procedures such as requirement notifications or training requests online as a workflow and always have a transparent overview of all processing statuses. The input masks and workflows can be flexibly defined in the quality management software.
The workflow functions enable the automation of many business processes.
SmartProcess as QM software
In the video you can see how easy it is to create processes and documents in the quality management software.
Further information
