Easy Business Process Management and
Document Management

BPM Software and QMS Software SmartProcess

CWA SmartProcess is the innovative and smart BPM software for business process management, quality management and workflow management. With the QMS and BPM software, you can model and publish your processes quickly and easily. All necessary information about a process can be displayed very easily. ISO 9001:2015 is optimally supported. In addition to the modeling functions, workflow functions are also available in the BPM and QMS software to automate your processes.

SmartProcess at a glance

Simple modeling

Simple modeling of processes with BPMN notation

100% web-based

Modeling and publishing directly in the web browser


Document management and publication

Organization charts

Easy creation of organization charts

Sample processes

Sample processes for ISO 9001:2015 available

Workflow functions

Workflow functions enable automated processes and cost savings

Quality Management Modules

Optional QMS modules for audits, complaints, measures, qualifications, etc.


Reports and key data for improvements

Create process maps in process management

You can very easily identify your key process management processes using process maps. The BPM software and quality management software allows you to describe and publish your key processes in process maps directly in your web browser. This way, CWA enables all employees to become familiar with overall structures and dependencies.

Modeling processes

In process management, CWA enables you to model directly within your web browser using BPMN notation. The mini symbols display makes it possible to quickly insert symbols during modelling. The process management software allows you to directly represent elements such as documents, standards, key data, risks, roles etc. As BPM software and QM software, CWA enables very easy and fast modelling.

Flexible approval workflow and version comparison

The approval workflow in the process management software offers you many advantages. The workflow automatically controls reviews, approvals and publication. The approvals workflow can be flexibly configured. A graphical version comparison shows you changes from the previous version. The publications are immediately visible in the BPM Software via your web browser.

BPM software portal for publications

The BPM software gives users easy access to processes, documents and organisation charts. CWA SmartProcess allows users to also see processes and tasks at a glance. Favourites give you quick access to information in the process management and quality management software. The targeted display of new processes and documents provides information on any changes. Users can access the BPM software either without logging in, personalised via login or using single sign-on.

Mobile web app for processes and documents

With the mobile web app, you have flexible access to published processes and documents. You can call the process descriptions and documents directly in the browser of the mobile phone or tablet. The BPM software CWA SmartProcess offers you an optimized interface for mobile use.

Get to know CWA SmartProcess – without obligation and free of charge

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Alexander Schröder

Online Demo

Make an appointment for a CWA SmartProcess online demo.

Discover more highlights

Automate processes as workflows

CWA provides the option to automate processes as workflows and achieve continuous improvements. The business process management software enables intelligent editing of processes, measures, approvals, key data, audits and forms. The input masks for workflows can be flexibly defined.

Process descriptions

With the process management and QM software you can create easily understandable process descriptions. The process descriptions can be defined flexibly and contain the flow chart, task descriptions and images.

Fast finding

Today, employees spend a lot of time finding the right information and documents. With the full text search in the CWA SmartProcess with auto-completion, the appropriate processes, procedures and documents are found quickly.iagramm, task descriptions and Images.

Feedback for improvements

CWA encourages suggestions and collaboration. The feedback workflow gives users the ability to send suggestions and comments to process owners. Even editing of comments is transparently illustrated in the BPM software and QM software.

Organization charts and transparent responsibilitiescharts

CWA SmartProcess contains a function that allows you to very easily create an organisation chart. Alignment and arrangement of symbols takes place automatically. The link between processes and tasks and organisational units and roles lets you see at a glance who does what in an organisation.


General functions

  • Management of processes, documents and procedures
  • Creation of organization charts with organizational units, roles and employees
  • Web-based process management and QM software
  • Extensive workflow functions
  • Full text search with auto-completion
  • MS SharePoint – Integration of QM software
  • Administration of user rights
  • User synchronization with Active Directory / Single Sign On via Domain Controller or MS Azure
  • Multilingual process management and QM software
  • Coverage of ISO 9001:2015 with risk management functions
  • KPI management and evaluations
  • RACI-Report for the presentation of responsibilities

Process modeling

  • Modeling of processes and process maps directly in the browser
  • Supports BPMN notation in process management software
  • Standard layouts for symbols can be defined
  • Linking processes and tasks with organizational units and roles
  • Reusability of objects
  • Alignment lines facilitate modeling
  • Generation of process descriptions from the process model
  • Display of images and screenshots in the process description
  • Mini symbols display the next process step for fast insertion of symbols
  • Display of all required process-related information, including person responsible, documents, standards, key data, inputs, outputs, risks etc.
  • Videos can be uploaded or linked
  • Free definition of user-defined fields in process management and QM software
  • Configurable symbol palette
  • Automatic numbering of tasks in the process model
  • Processes can be exported as PDF files
  • Processes are to be exported and imported for the language service
  • Simulation of throughput times, processing times and process costs

Document management

  • Check-In and Check-Out for direct document editing
  • Drag and drop documents into the CWA SmartProcess
  • Import metadata from documents
  • Export of documents as ZIP file
  • Document management and publishing
  • Documents as attachments in the database or hyperlink
  • Read and editing rights in the BPM software
  • User-defined fields for document properties
  • Automatic generation of PDFs
  • Display of release information such as inspector and approver in the document
  • Revision management in process management and QM software
    approval workflow
  • Full text search also within documents

Approval workflow and changes

  • Management of approvals and measures as workflows
  • Versioning of processes in process management
  • Notification of process participants for new processes
  • Automatic dispatch of read receipts for new processes
  • Graphical version comparison and display of changes

Process portal for publications

  • Easy access to published processes, documents and organization charts
  • Quick access via favourites within der BPM software
  • Targeted display of processes and documents for your own organizational unit and role
  • Display of new processes and documents
  • News display in the business management and QM software
  • Feedback workflow for comments and improvements
  • Central catalogue of terms and abbreviations in quality management software
  • Access without password possible, with password or user comparison with Active Directory / Single Sign On

Intuitive operation and web-based application

Complete process management and quality software with simple modeling

Processes can also be automated as workflows

Simple process portal for processes, organisation charts and documents