Well-organized processes are the basis for optimum customer service and improvement measures in complaints management, complaints management and the 8D report.
However, there are a number of points to consider when organising optimum complaint management and complaint management. Thus, the process in complaint management and 8D reporting can be optimally and largely automated in order to achieve efficient and stable processes for the company and for the customer.
In addition to process design and customer orientation, the focus is of course also on the employees. Only with motivated employees can you create a positive atmosphere in the event of a customer complaint.
CWA offers you competent advice for the design of processes in complaint management, complaint management and the 8D report.
For more than 15 years we have been defining complaint processes in a wide variety of industries. Especially for the 8D-Report in the automotive industry we have developed methods how you can automate the entire processing as a workfow from the analysis of the cause of the error to the control of preventive measures.
Normally, we define the complaint process together with the users in order to achieve very good acceptance and a high level of process knowledge among the employees.