Process complaints and claims simply as a workflow
Use SmartProcess to process complaints in a structured manner with a workflow.
Process complaints and claims simply as a workflow
Use SmartProcess to process complaints in a structured manner with a workflow.
You can see all complaints and deadlines transparently in a task list. Your group’s complaints are also visible. If you have the appropriate authorization, you can view all complaints in the company. The task list in the complaint management software can be configured flexibly.
With SmartProcess you can enter and process the complaint quickly and easily. Complaints must be entered in a structured manner in a catalog. Repeat complaints are displayed interactively as soon as they are entered. The measures are optimally controlled via a workflow. Data from other systems such as customers, suppliers or products are automatically available in the complaint software via the import module.
CWA SmartProcess offers you comprehensive evaluations for complaint management and for CIP measures (continuous improvement process). In the complaint software, for example, you can evaluate by customer, vendor, defect type, defect cause and various key figures such as number, defect costs and lead time. You can also easily create individual reports in the CWA SmartProcess. You can also easily share the reports with other users.
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Companies often have individual complaint management processes. Complaints are processed in an integrated manner by various departments up to the supplier. SmartProcess is often used as complaint software in companies to process complaints distributed by different agents as a workflow.
SmartProcess supports individual and complex processes and requirements as complaint management software. Preconfigured solutions are available for complaints management in the industrial and automotive sectors to enable rapid implementation. The complaint software and workflow software SmartProcess is optimally applicable in all industries due to the flexible configuration of processes.
SmartProcess enables the definition of workflows as complaint software that automatically propose measures. With SmartProcess, CIP measures (continuous improvement process) can be processed and controlled in teams. Complaint management with SmartProcess offers companies the opportunity to analyze and permanently correct errors and complaints.