Create processes and documents and automate
tasks with workflows!

SmartProcess supports your quality management system for processes, documents, audit, complaints and other applications.


SmartProcess at a glance

Modeling processes and creating process descriptions

Model processes with the BPMN notation and describe them with all important information

Create documents and publish them with an approval workflow

Easily manage, version and control documents with an approval workflow

QMS applications such as audit and complaints with workflow functions

Standard workflows such as audit, measures, CAPA, complaints, test equipment and individual workflows

Manage qualifications and plan and conduct training

Transparent qualification matrix and controlled training planning and implementation

Process modeling and easy access to published process descriptions

Processes can be modeled easily and consistently with the BPMN notation in quality management software. The BPMN notation with its swimlane representation provides a very good overview of processes and responsibilities. With SmartProcess you have many possibilities to improve your processes. The processes can be described completely and user-friendly with the QMS software.

In the QMS software you can define key figures, record and evaluate actual values. Charts and a traffic light display show the target/actual comparison transparently.

A great advantage is the personalized view of the published process descriptions. This allows users to see the processes they are responsible for in a targeted manner and to be specifically informed about changes. The quality management system software also provides functions for managing the organization chart.

To the solution page Processes, Organization Chart and Documents 


Audit, measures, CAPA, test equipment and risk management

SmartProcess offers standard workflows for audits, actions, test equipment, CAPA, FMEA and risk management. A central question catalog is available for planning audits. The questions can be answered easily and quickly in the web-based application or mobile in a web app. In the quality management software, you can create an action directly in the event of a finding.

To the solution page Audit

The central and integrated control of measures and actions in the QMS software enables targeted quality improvements. The workflow functions allow you to flexibly design the input masks and the processing sequence. Extensive evaluation functions for improvements are available for the tasks.

Further information on the topics of actions, CAPA, test equipment and risk management can be found on the solutions pages:

Actions CAPA Test equipment Risk management


Identify training needs and plan skills and training

You can easily and transparently identify training needs with the QMS software. You can create a qualification profile for each employee, in which you can clearly see all qualifications and certificates. The qualification matrix also provides a very good overview. Automatically you see the assigned processes and documents of the employee in the qualification matrix. At the employee’s site you can simply confirm if the qualification for the execution of the processes is available. For new processes and documents, the employee can also confirm whether he has read the process descriptions and documents himself. There are also numerous functions in the quality management software for training planning and training execution.

To the solution page Qualifications and Training

Get to know SmartProcess – without obligation and free of charge

Video QMS software

See the easy modeling of processes and management of documents in the quality management system software.