Manage and track actions transparently as a workflow

SmartProcess supports you in the central tracking of actions. The measures are assigned automatically via a workflow.


Workflow control of corrective and preventive actions

With the Process Designer, you can plan your action flow flexibly. The input masks are also flexible for your action management. For an immediate start, you can also use a standard workflow for action management. The workflow controls the user through task processing.


Recording and processing of actions and tasks

Actions can be easily and intuitively recorded, processed and interactively controlled as a workflow in the action management software via web browser. CWA SmartProcess supports the serial and parallel processing and forwarding of tasks and actions.

Mobile Web App

You can flexibly process actions and tasks on the move. The mobile web app offers you an optimal interface for measures, actions and tasks. You can quickly and easily add a photo to measures and tasks. Mobile and in the office you can overview all measures and appointments with the action management software.


Extensive reports

CWA SmartProcess has comprehensive evaluations for action management. It can be evaluated according to each form field and according to various criteria such as number, lead time and costs. You can also easily create standard reports in the action management software.

Get to know SmartProcess – without obligation and free of charge


    • Workflow control of tasks and actions (CAPA)
    • Web-based application for action management
    • Free design of workflows and input masks
    • Actions from audits, complaints and freely definable sources
    • Actions from audits, complaints and freely definable sources
    • Administration of attachments and images
    • Import of data from other systems
    • Transparent status tracking and central overview of all actions
    • Deadline monitoring of tasks and actions
    • Professional escalation management
    • Reports and analyses for improvements
    • Individual standard reports