What our customers say
Customer satisfaction, teamwork and innovations are our focus!
Customer feedback and reviews about SmartProcess
“CWA SmartProcess is the perfect partner for the introduction and now continuous development of our global process management.”
Sebastian Bach, Global Business Process Management
“For GRENKE, as an internationally active financial service provider, an efficient presentation of processes is essential. For our Quality system we have been successfully using SmartProcess for several years, among other things for process modelling.”
Monika Pfeffinger, Quality Management
“Integration of business processes is the ultimate goal in eliminating duplication of effort and CWA SmartProcess is the perfect partner to support this vision of standardization and alignment of all your company’s activities.”
Pierre de Jager, Quality Vice President, HMT LLC
“Should anyone ask me about management system software, I can only make a recommendation here for SmartProcess. Am so far completely blown away by the product as well as the perfect support after installation.”
Wolfgang Seidl
“Thanks to process modelling, we have managed to make our processes transparent across the entire company. We highly value user-friendliness.”
Jennifer Becker, QMB
“Your software has greatly helped us in implementing our QMS according to the IATF 16949 standard.”
Johann Buller, Quality Management System
“SmartProcess has gone above and beyond meeting our requirements. The system is simple to use, and is the perfect tool for implementing the new ISO 9001:2015 standard..”
Sebastian Schöttler, Head of Quality Management
“The simple workflow automation of processes and the innovative process management convinced us.”
Max Studer, Head of BI Operations, Real Estate Asset Management
“SmartProcess is flexible for workflows and process management and easy to use for all users. The very good advice enabled us to quickly optimize our processes.”
Oliver Philipp, Quality and Process Management
“After thorough research, we chose SmartProcess because we were convinced by the successful combination of process management and process automation as workflows. We are very satisfied with the introduction. SmartProcess is easy to use.”
Sebastian Osl, Head of QA / R&D and Logistics
“We were able to flexibly configure our requirements with SmartProcess. CWA SmartProcess quickly won us over, in part because of the sound consultation we received.”
Nico Altwegg, IT
“The comprehensive workflow functions in SmartProcess and the excellent consultation we received let us fully cover our requirements!”
Nina Breuer, Organizational Development
“Both the software and the consulting by CWA really convinced me. SmartProcess is a great tool!”
Stefan Wolter, Head of Logistics
“With SmartProcess we have the tool to support processes with workflows. This will enable us to further reduce our daily administrative costs. With the help of process modelling, we are able to present the processes in the hospital transparently for all employees.”
Jens Schreiber, Head of IT Department
“The operation of SmartProcess is well thought out. We were able to improve our QM system very quickly.”
Peter Krummen, Managing Director
“With SmartProcess we have improved transparency and automation in our processes. The workflow functions – especially the dynamics of process adjustments – convinced us.”
Mathias Bündgen, Process Management
“Simple operation, flexible access via the Web browser, and quality support made the decision for SmartProcess easy..”
Michael-Peter Gerhard, Head of Quality Management
“The versatility convinced us. From process management to risk monitoring, SmartProcess is an excellent tool!”
Dominic Keller, Head of Risk, Governance & Advisory
“SmartProcess has been very well integrated into our existing systems. CWA offers first-class support!”
Katrin Lyke, Central Complaints Management
“We can make our QA processes more efficient and transparent thanks to SmartProcess. With the support of SmartProcess and CWA’s expert advice, we’ve been able to cut complaint processing times in half and reduce quality costs by 30 percent.”
Marco Boettner, Head of Production and Quality Assurance
“The flexible access via the web browser, the ease of use and the good support made it easy for us to choose SmartProcess.”
Vignesh Schleiser, Head of Quality Management, Environmental Management and Occupational Safety
“The user-friendliness, high flexibility and web-based form of SmartProcess were decisive criteria for the introduction of SmartProcess.”
Dr.-Ing. Kévin Vollmer, Head of Digitization