Advice on designing processes and workflows with SmartProcess
We support you in the design of workflows and the optimal use of SmartProcess to improve your processes.
Consulting for process management, workflow management and ISO 9001
Process management is a key issue in more and more companies in order to improve competitiveness. Process management involves designing and controlling end-to-end processes. Departmental boundaries are overcome and improvements achieved. Process management enables you to meet external customer requirements such as ISO 9001 certification. Process management is also the basis for automated, reliable and error-free business processes. CWA offers you competent support in the areas of process management, workflow management, quality management and ISO 9001. If you want to automate the process as a workflow, we model the processes as a workflow and configure input masks so that the processes are automated.
- Training on the topic of process management
- Modeling and documentation of processes
- Audit
- Action management
- Qualification management
- Definition of workflows
- Automation of processes as a workflow
- Key figure management
Consulting for complaint management
Well-organized processes in complaint management and the 8D report are the basis for optimal customer service and improvement measures. However, there are a few points to consider when organizing optimal complaint management. The complaint management and 8D report process must therefore be optimized and automated as far as possible in order to achieve efficient and stable processes for the company and the customer. In addition to process design and customer orientation, the focus is of course also on employees. Only with motivated employees can you achieve a positive mood with customers in the event of a complaint. CWA offers you expert advice on designing processes complaint management and 8D reporting.
- Definition of the complaint process as a workflow
- Design of evaluations
- Training on 8D reports and complaint management
- Support with the introduction of a new workflow