Consulting on the design of processes and workflows with SmartProcess

We support you in the design of workflows and in the optimal use of SmartProcess to improve your processes.

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Consulting for process management, workflow and quality management

The optimal design and automation of processes offers companies a decisive competitive advantage. CWA is your competent partner for quality management, process management, ISO 9001 and customer service. We support you in designing consistent and stable processes. Our consulting includes the design of business processes and the corresponding optimization with IT solutions.

Consulting for process management, workflow management and ISO 9001

Process management is a central topic in more and more companies in order to improve their competitiveness. In process management, integrated processes are designed and controlled. Departmental boundaries are overcome and improvements achieved. Process management enables you to meet external customer requirements such as ISO 9001 certification. Furthermore, process management is the basis for automated, reliable and error-free business processes. CWA offers you competent support in the areas of process management, workflow management and quality management.

  • Process consulting
  • Training on process management
  • Modeling and documentation of processes
  • Measure management
  • Definition of workflows
  • Automation of processes in IT systems and as workflow control
  • KPI management

Consulting for complaint management

Well-organized processes are the basis for optimum customer service and improvement measures in complaints management. However, there are a number of points to consider when organising optimum complaint management. Thus, the process in complaint management can be optimally and largely automated in order to achieve efficient and stable processes for the company and for the customer. In addition to process design and customer orientation, the focus is of course also on the employees. Only with motivated employees can you create a positive atmosphere in the event of a customer complaint.

CWA offers you competent advice for the design of processes in complaint management.

  • Definition of the process and important key figures
  • Design of evaluations
  • Training on complaint management
  • Support during the introduction of a new process
  • Definition of workflows for the automation of the complaint process