Workflow Template
Change Management
Plan, coordinate and evaluate change requests centrally and flexibly with a workflow.
Change Management Software SmartProcess
CWA SmartProcess as change management software enables you to centrally record all change requests in the company. By categorizing them in terms of urgency and scope of impact, they are automatically assigned to the correct planning or processing instance. In emergencies, the responsible team (ECAB) can be addressed directly, as required by ITSM regulations.
Automated notifications ensure that change requests are always kept in view in the change management software. The web-based application provides access to the change requests at any time and from anywhere. The intuitive operation of the workflow enables structured change management.
Workflow-guided planning and processing of change requests
The standard workflow in the SmartProcess change management software can be used immediately. By default, a control loop takes effect, which ensures that only changes that have been sufficiently tested are forwarded into implementation, and which otherwise provides for adjusted planning. Depending on the requirements, the change planning can also estimate workloads in addition to necessary procurements.
SmartProcess as a change management software thus accompanies your company through the entire change process from recording to documentation and evaluation.
If required, the workflow and the input forms can be adapted to your specific needs with the process or form designer.
Recording and processing of change requests
In the input form, all information required for the coordination of the change request are recorded in order to ensure the best possible planning. Through the predefined selection of affected objects, the change management can target the right planning instance with the help of SmartProcess. Processing takes place in the web-based software via any web browser.
In addition, images or other media can be embedded directly in the text or files can be attached to the form as an attachment using drag and drop.
Mobile Web App
Change requests can also be viewed or edited at any time on the move via the mobile web app. As change management software, SmartProcess also offers an optimal user interface on mobile devices for creating, editing or simply monitoring change requests. If required, any number of photos or attachments can also be added to the change management software via the web app – it couldn’t be simpler.
Mobile and in the office, you have an overview of all change requests with SmartProcess change management.
Extensive evaluations
Equipped with extensive reporting, SmartProcess allows you to keep track of all change management software activities at any time. You can access all the fields that are filled during the change requests and output them as reports. You can also easily create standard reports and generate them as PDFs or download them as Excel files.
If required, you can use them to provide yourself with all the KPI needed to comply with an SLA. Early detection of clustered change requests enables you to intervene quickly.
Get to know CWA SmartProcess – without obligation and free of charge