Workflow Template

Change Management

Plan, coordinate and evaluate change requests centrally and flexibly with a workflow.

Change Management Software SmartProcess

CWA SmartProcess as change management software enables you to centrally record all change requests in the company. By categorizing them in terms of urgency and scope of impact, they are automatically assigned to the correct planning or processing instance. In emergencies, the responsible team (ECAB) can be addressed directly, as required by ITSM regulations.

Automated notifications ensure that change requests are always kept in view in the change management software. The web-based application provides access to the change requests at any time and from anywhere. The intuitive operation of the workflow enables structured change management.


Recording and processing of change requests

In the input form, all information required for the coordination of the change request are recorded in order to ensure the best possible planning. Through the predefined selection of affected objects, the change management can target the right planning instance with the help of SmartProcess. Processing takes place in the web-based software via any web browser.

In addition, images or other media can be embedded directly in the text or files can be attached to the form as an attachment using drag and drop.

Extensive evaluations

Equipped with extensive reporting, SmartProcess allows you to keep track of all change management software activities at any time. You can access all the fields that are filled during the change requests and output them as reports. You can also easily create standard reports and generate them as PDFs or download them as Excel files.

If required, you can use them to provide yourself with all the KPI needed to comply with an SLA. Early detection of clustered change requests enables you to intervene quickly.

Get to know CWA SmartProcess – without obligation and free of charge