Control 8D measures automatically as a workflow
As 8D report software, CWA SmartProcess offers an easy way to process an 8D report and complaints in a structured manner. The 8D report offers companies the opportunity to analyze and permanently eliminate problems and complaints. A sample 8D workflow is already available in CWA SmartProcess for intelligent processing, which automates processing and optimally fulfills external requirements.
Functions
Individual requirements can be covered flexibly thanks to the flexible process designer. With the web-based workflow functions, an 8D report can be managed internally and across locations for teams and users. CWA SmartProcess can also be used as a portal for customers and suppliers with special user rights.
CWA SmartProcess supports the following 8D report functions:
- Fully web-based solution for the 8D report and for complaint management
- Authorization control for suppliers, manufacturers and customers
- Workflow control of an 8D report and the measures
- E-mail integration (sending and importing) - Sending an 8D report
- Automatic display of repeat errors
- Automatic deadline tracking and e-mail reminders for the measures in the 8D report
- 8D report according to VDA and freely configurable
- Integrated evaluations
- Automatic import of contacts and data from other systems
- Special access for customers and suppliers to the 8D report
- Obtaining supplier 8D reports or statements as a web form
In CWA SmartProcess you can flexibly process different types of complaints. CWA SmartProcess makes it transparent when a deadline with which escalation level was exceeded in an 8D report. The system has extensive evaluations.
Further information: Solutions page for processing complaints