International Complaint Management
New version CWA Flow 4.1 available with
web-based process designer and
interactive user interface.
CWA – Innovative software and competent services
CWA offers software and services for issues related to
- Claim and Complaint Management
- Workflow Management and BPM
- Quality Management
- Service Management and CRM
- Compliance Management and Risk Management
In this respect, the experience that we have gained over many projects is an important foundation for further development and for our competent and customer-oriented services.
CWA Flow – Modular and flexible solution for your processes
The user-friendly CWA Flow solution allows you to optimise your processes in a flexible and structured way. CWA Flow is a modular workflow software that optimally supports various business processes thanks to the flexible use of modules.
For example, preconfigured solutions are available for complaints management, workflow management, CRM, compliance management, risk management, etc., in order to enable a fast and seamless introduction. Forms, screens and processes can be freely designed and configured using the process designer, making the implementation of individual requirements an easy task.
CWA Flow – Process-oriented claims and complaints management
In complaints management, professional competence, availability and fast processing have a decisive impact on customer satisfaction.
In complaints management, CWA Flow works with you to increase availability, achieve competent processing, delegate tasks, decrease reaction times, adhere to deadlines and agreements and to make continuous improvements.
CWA Flow allows you to increase customer and employee satisfaction and improve products and processes in complaints management.
CWA Flow helps you to maintain a professional dialogue with the customer as part of complaints management. The solution optimises your complaints management process and makes it transparent. Costs resulting from errors are reduced.
In complaints management, you can achieve effective competitive advantages for your company using CWA Flow. more...
CWA Flow – Workflow software reduces costs and processing times
Fast and reliable processes represent an essential competitive advantage in today's market and lead to considerable cost and time savings.
CWA Flow enables the automation of still commonly paper-based procedures and of unstructured electronic processes that are based on e-mails or decentralised task lists.
In addition to workflow-based transaction control for tasks and forms, CWA Flow offers as workflow software other functions like e-mail integration, escalation management, knowledge base and reports in order to optimise business processes. A high degree of integration is possible via an import module or a web service interface.
Using the web-based process designer, processes can be defined in a user-friendly manner in the workflow software. more...
